Customer Service Representative
Posted by: John Idowo, 25 Apr, 2019
Ad Detail
- AD ID 2155747
- Locality Ikeja, Lagos
- CompanyBrymedot Careers
- Job Type Full Time
- Ad Type Offering
Job Summary
We are looking for a Customer Service Officer with superior communication skills and a great work ethic to join our team. As the Customer Service Officer, you will work directly with customers to meet their needs, answer their questions and provide support. The person in this role must also be a keen note-taker who is adaptable and optimistic.
Duties and Responsibilities
Answers customer inquiries via phone, email, and in person
Directs customers to online resources
Updates customer records in the system, including notes about interactions
Pitches ideas for improving customer care
Creates and maintains reports about customer interactions
Attends weekly staff meetings
Participates in team-building activities
Develops a rapport with customers
Encourages customers to complete surveys
Makes recommendations to management to improve customer experience
Requirements and Qualifications
High school diploma or GED required
Associate’s or Bachelor’s degree preferred
2 years of experience using Microsoft Office
Basic knowledge of office equipment
Previous experience in an office or call center
Interested candidates should forward their CV to brymedotcareers@gmail.com
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Contact Detail
Lagos
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